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FAQ

About

What is Trailer Parts Kingdom?

Trailer Parts Kingdom is your one-stop online shop for all your trailer parts and accessories needs. We offer a wide range of high-quality products designed to enhance the performance and safety of your trailer.

What types of trailer parts do you offer?

We provide a vast selection of parts for various trailer types, including utility trailers, boat trailers, RV trailers, and more. Our inventory includes axles, brakes, tires, lights, hitches, and many other essential components.

Orders

How can I find the right part for my trailer?

You can search for parts by category or part number on our website. If you need further assistance, our customer service team is ready to help you find the exact part you need.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order’s status and estimated delivery date.

Is it safe to order from your website?

Absolutely. We use industry-standard encryption to protect your personal information. Your online security is our top priority.

Shipping

Do you ship internationally?

Currently, we only ship within the United States. Please contact us for more information about shipping rates and delivery times.

Support

Do you offer customer support for part installation?

Yes, we offer comprehensive support through our website, including installation guides, video tutorials, and a dedicated customer service team to assist with any questions or concerns.

How can I get in touch with customer service?

You can contact our customer service team via email, phone, or our contact form on our website. Our team is available to answer any questions and provide support Monday through Friday, 9 am to 5 pm EST.

Returns and Exchanges

What is your Returns and Exchanges Policy?
  • All returns must be postmarked no later than 30 days from the original customer shipment date.
  • Returns and exchanges must be in new condition and must include all instructions and original packing material. Customer pays all return shipping charges.
  • Include a copy of your packing list with all returns.
  • Original shipping and handling charges are not refundable.
  • Returns must be preauthorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
  • Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
  • Incorrect Size: No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.

Discounts

Do you offer any discounts or promotions?

Yes, we frequently offer promotions and discounts to our customers. Follow us on social media to stay updated on our latest offers.

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